Riu Palace Tropical Bay - All Inclusive

The fact it was an all inclusive

I loved the staff,they were very accommodating and friendly.I loved the nightly entertainment,the cleanliness and the food was fresh.

Love the wonderful food, and entertainment. We had to change rooms bcz it was a long walk from our room. So the desk woman kimmy made it possible for us to get a closer room. Appreciate her very friendly and welcoming

We arrived three days after the hurricane Beryl hit the island aside from a few downed branches you couldn’t tell. I was told later on by staff that they worked tirelessly to get the place looking as nice as it did. We appreciate this so much. I loved how it was located on such a beautiful beach in Bloody Bay and it was always so clean and tranquil, the buildings were very clean and kept up. The overall resort was just beautiful, comfortable and exactly what we needed for our family vacation.

Hotel was great, nice rooms, great shower/bathroom, good aircon, good working frig that actually got drinks cold. Food and drinks were good also (good drinks are usually problematic in Jamaica). Hotel seems to be well run - was impressed with management efficiency - refreshing. I've stayed at RIU's multiple times (regular and Palaces) and in multiple locations including both Negril locations and this one was the best by far. The food selection was not as lavish as past years (sadly, no big seafood displays) but what was there was good. Mosquito control seems to have improved - none in room and no bites outside (Santa Fe/Cabo should contact you). Evening entertainment improved and partially outsourced to local bands etc. - good for guests, staff and community - hope this continues and quality keeps getting better. Covid test process was quick, smooth and efficient. I have an old phone and couldn't connect to hotel's WIFI. Ladies at the front desk fixed that up - no problem. As back-up, I requested the onsite test center print the results for me - also no problem.